Privacy Policy

How we protect your personal data and respect your privacy

GDPR Compliant | Last Updated

1. Introduction

QUIQ ONLINE SERVICES SRL, a company incorporated under Romanian law (Trade Register No. J38/888/2021, VAT/CUI: RO 44738744, EUID: ROONRC.J38/888/2021), operating the Automatic Plugin for WordPress brand ("we", "our", "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use the Automatic Plugin for WordPress and our website.

GDPR Compliance

This Privacy Policy complies with the EU General Data Protection Regulation (GDPR) and other applicable data protection laws.

2. Data Controller

Legal Entity & Contact Information

Legal Name: QUIQ ONLINE SERVICES SRL

Trading As: Automatic Plugin for WordPress

VAT / CUI: RO 44738744

Trade Register No.: J38/888/2021

EUID: ROONRC.J38/888/2021

Founded: August 13, 2021

Registered Address: Str. Lucian Blaga nr. 2A, Bl. A52, Sc. A, Et. 1, Ap. 4, Cod 240041, Râmnicu Vâlcea, Jud. Vâlcea, Romania, European Union

Phone / WhatsApp: +40 751 100 555

Email / DPO: contact@wp-automatic-plugin.com

Website: wp-automatic-plugin.com

3. Information We Collect

Personal Information

  • Name and email address (for purchase and support)
  • Payment information (processed by secure payment providers)
  • Contact details for customer support
  • Communication preferences

Technical Information

  • WordPress site URL and basic configuration
  • Plugin usage statistics and performance data
  • Error logs and debugging information
  • License activation and validation data

Website Analytics

  • Browser type, device information
  • IP address (anonymized)
  • Page views and navigation patterns
  • Referral sources and search terms

4. How We Use Your Information

Primary Uses

  • Process purchases and provide licenses
  • Deliver customer support and assistance
  • Send plugin updates and notifications
  • Improve plugin functionality and features

Analytics & Improvement

  • Analyze website and plugin usage
  • Identify and fix technical issues
  • Enhance user experience
  • Develop new features

5. Legal Basis for Processing (GDPR)

1

Contract Performance

Processing necessary to fulfill our contract with you (license delivery, support)

2

Legitimate Interest

Improving our services, analytics, and business operations

3

Consent

Marketing communications (only with explicit consent)

6. Data Sharing and Third Parties

We DO NOT Sell Your Data

We never sell, rent, or trade your personal information to third parties for marketing purposes.

Limited Third-Party Sharing:

Payment Processors

Secure payment handling (encrypted, PCI compliant)

Email Services

Transactional emails and support communications

Cloud Hosting

Secure data storage and website hosting

Analytics Tools

Anonymized website usage statistics

7. Data Security

Security Measures

  • SSL/TLS encryption in transit
  • AES-256 encryption at rest
  • Regular security audits
  • Access controls and authentication
  • Secure backup systems
  • Incident response procedures
  • Staff security training
  • Compliance monitoring

8. Your Data Protection Rights

Under GDPR, You Have the Right To:

  • Access your personal data
  • Rectify inaccurate data
  • Erase your data ("right to be forgotten")
  • Restrict processing
  • Data portability
  • Object to processing
  • Withdraw consent
  • Lodge a complaint with authorities

To exercise these rights, contact us at: contact@wp-automatic-plugin.com

9. Cookies and Tracking

Cookie Usage

We use cookies to enhance your browsing experience and analyze website traffic.

Essential Cookies

Required for basic website functionality

Analytics Cookies

Help us understand website usage

Performance Cookies

Optimize website performance

Cookie Control: You can control cookies through your browser settings. Disabling essential cookies may affect website functionality.

10. Community Chat — What We Collect

Our website includes an optional Community Chat feature that lets visitors discuss the plugin in real time. Use of the chat is voluntary — you can browse the rest of the website without ever opening it. The data we process specifically for the chat is described below.

Chat Information We Collect

  • Self-chosen nickname: a pseudonym you pick on first use (no real name or email is required to chat)
  • Messages you send: the text content you submit to a public channel
  • Channel and timestamp: which channel the message belongs to and when it was sent
  • Typing status: a short-lived flag indicating you are currently typing (visible to other chat users)

Technical Data for Abuse Prevention

  • IP address: recorded with each message and in rate-limit logs to prevent flooding, spam and abuse
  • Last-activity timestamps: used to expire stale typing indicators and inactive moderator sessions

Legal Basis (GDPR Art. 6)

Legitimate interest (Art. 6(1)(f) GDPR): preventing abuse, spam and illegal content, and maintaining a safe public community. The IP address is processed solely for security and moderation — it is never used for advertising or profiling.

Moderation

To keep the community safe, every message is held in a moderation queue and is not visible to other users until a chat owner approves it. Owners may also reject messages, remove individual messages, or mass-delete all messages from a specific nickname when dealing with abuse.

Retention — How Long We Keep Chat Data

  • Approved messages: kept indefinitely as a public community archive, unless you ask us to delete yours
  • Rejected or deleted messages: removed permanently as soon as a moderator acts on them
  • Rate-limit logs (IP): automatically purged after a short rolling window (one minute)
  • Typing-status records: automatically removed after a few seconds of inactivity
  • Moderator sessions: auto-expire after 30 days of inactivity

Your Rights in the Chat

  • You may participate using a pseudonym — we do not require your real name or email to chat
  • You may request deletion of your past chat messages by emailing contact@wp-automatic-plugin.com with the nickname you used
  • You may stop using the chat at any time without affecting any other rights you have under this Policy
  • All other GDPR rights listed in Section 8 apply equally to chat data

11. Data Retention

Retention Periods

  • Customer Data: 7 years (accounting requirements)
  • Support Records: 3 years
  • Analytics Data: 26 months
  • Marketing Data: Until consent withdrawn

Data Deletion

Data is automatically deleted after retention periods or upon request (subject to legal obligations).

Some data may be retained longer for legal compliance or dispute resolution.

12. International Data Transfers

Cross-Border Transfers

Your data may be transferred to and processed in countries outside the EU/EEA, including the United States.

Safeguards in Place:

  • Standard Contractual Clauses (SCCs)
  • Adequacy decisions where applicable
  • Vendor security certifications
  • Additional contractual protections

14. California Consumer Privacy Act (CCPA)

Rights for California Residents

If you are a California resident, the California Consumer Privacy Act (CCPA) grants you specific rights regarding your personal information:

  • Right to Know: You may request disclosure of the categories and specific pieces of personal information we have collected about you, the sources, our business purpose, and any third parties we share it with.
  • Right to Delete: You may request deletion of personal information we have collected, subject to certain exceptions.
  • Right to Opt Out of Sale: We do not sell your personal information to third parties. No opt-out action is required.
  • Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.

To exercise any of these rights, submit a verifiable consumer request to: contact@wp-automatic-plugin.com. We will respond within 45 days as required by the CCPA.

15. Children's Privacy

No Services for Minors

Our Plugin and website are not directed to, and we do not knowingly collect personal data from, individuals under the age of 18. If you believe a minor has provided us with personal data, please contact us immediately at contact@wp-automatic-plugin.com and we will delete it promptly.

16. Supervisory Authority & Complaints

Right to Lodge a Complaint

If you are located in the European Economic Area and believe we have not handled your personal data in accordance with applicable law, you have the right to lodge a complaint with your local supervisory authority. For Romania, the competent authority is:

Autoritatea Națională de Supraveghere a Prelucrării Datelor cu Caracter Personal (ANSPDCP)
Website: www.dataprotection.ro
Email: anspdcp@dataprotection.ro

EU residents may also use the EU Online Dispute Resolution platform. We always encourage you to contact us first so we can resolve your concern directly.

13. Privacy Policy Updates

Policy Changes

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements.

  • Updates will be posted on this page with the effective date
  • Material changes will be communicated via email
  • Continued use constitutes acceptance of updates

Privacy Questions?

For any privacy-related questions, data subject access requests, or to contact our Data Protection Officer, reach us at:

Legal Name: QUIQ ONLINE SERVICES SRL

Trading As: Automatic Plugin for WordPress

Registered Address: Str. Lucian Blaga nr. 2A, Bl. A52, Sc. A, Et. 1, Ap. 4, Cod 240041, Râmnicu Vâlcea, Jud. Vâlcea, Romania, EU

Phone / WhatsApp: +40 751 100 555

Email / DPO: contact@wp-automatic-plugin.com

Response Time: Within 30 days (as required by GDPR); within 45 days for CCPA requests